Refunds & Cancellations Policy
At Scalular, we strive to provide a seamless sourcing and production experience. Since most of our orders are made-to-order and highly customized, we follow specific guidelines regarding cancellations and refunds to protect both our buyers and our partner factories.
Order Cancellation Policy
- Orders can be cancelled only before the invoice or PO is released and production has not yet begun.
- Once the invoice or PO has been issued and production has started, cancellations will not be accepted, and the advance will be non-refundable.
Refund Eligibility
We allow refunds under the following conditions:
Design or Specification Conflict
If a customer uploads a print, color, logo, or customization and places an order, and the uploaded details are deemed too complex or not feasible to produce within the price range for which a 60% advance was collected, the customer will be given two options:- Pay the revised price, or
- Opt for a full refund of the advance.
Sampling-Based Orders (MOQs Above 500 Units)
If an order eligible for sampling is cancelled after sampling but before the final invoice/PO is released, the cost of sampling (including production and shipping) will be deducted from the advance. The remaining amount will be refunded.Cancellation After Production Has Started
If an order is cancelled after the invoice/PO is issued or mid-production, the advance will not be refunded under any circumstances.Defective Products
In the rare event that goods are delivered with defects and there is no foul play involved, customers may:- Request a replacement of the defective pieces, or
- Opt for a refund of the advance, which will be processed after the defective items are returned and inspected by our team.
- Please note: A product inspection will be conducted before any refund or replacement is approved.
Refund Timelines & Payment Methods
If a refund is approved and applicable, it will be processed within 7 to 14 business days to:
- The original payment method, or
- An alternate payment method as requested by the customer.
Need Help?
For any support regarding refunds or cancellations, feel free to contact us:
📧 Email: admin@scalular.com
📞 Phone: +91 8920029744
